Cylinder Head Supplies Ltd - Ph: 027 33 33 303  




Terms & Conditions

Cylinder Head Supplies Ltd - Ph: 027 33 33 303  

 These Terms and Conditions that apply to every sale and service carried out by ("Cylinder Head Supplies Ltd") to the customer (“the Buyer”).

1. WARRANTY Conditions relating to new, tested or reconditioned goods sold by Cylinder Head Supplies Ltd:
1.1 The cause of the original cylinder head failure MUST be identified and corrected before fitting a new, tested or reconditioned cylinder head.
1.2 In order for warranty to be valid it is the buyers responsability to ensure that all cylinder heads or parts that are supplied new, second hand , reconditioned or tested by cylinder head supplies ltd are fitted to a engine that has a new thermostat, new water pump, new head gasket and new torque to yeild head bolts must be fitted at the same time. The radiator must replaced or serviced and tested by a radiator shop. Any Cylinder Head heads or parts sold, tested or reconditioned by Cylinder Head Supplies ltd that are found to have been over heated, the warranty will be void.
1.3 No representation, condition, warranty or promise (expressed or implied) other than those required by law apply to each and every sale of new goods. Goods are warranted free from defective workmanship and material provided that the goods or engine are unmodified in anyway. Warranty of any part is subject to normal use and only for the purpose of repairing or rebuilding a motor vehicle  to Manufacturers standard specifications and is void if not installed by a qualified fitter. Where a qualified fitter continues with a partially completed job neither the fitter nor Cylinder Head Supplies Ltd are liable for the condition of parts or work commenced prior to the fitter continuing with the job. Cylinder Head Supplies Ltd may require written evidence from the fitter, and it is Cylinder Head Supplies Ltd sole discretion before acting on any warranty claim.
1.4 In the event the buyer finds the product faulty under warranty period then the buyer shall fill out a claim application form and send it to Cylinder Head Supplies within 7 days of the first contact with Cylinder Head Supplies in relation to warranty claim.
 1.5 At no time will a warranty be extended beyond that of the manufacturers warranty period or conditions. The warranty is limited to replacing or repairing any defective goods returned to Cylinder Head Supplies Ltd in accordance with the procedure set out in these terms and conditions provided that Cylinder Head Supplies Ltd  is satisfied that the defects were defects in manufacture. Warranty covers only replacement or repair of the product itself and not the cost of removal or reinstallation. Cylinder Head Supplies Ltd shall not be liable for any financial losses or damage sustained by the Buyer, including but not limited to, repair, inspection or replacement costs, any charges for hire or purchase of replacement equipment/goods, labour, towage or storage charges, Cylinder Head Supplies Ltd  liability will not exceed the purchase price of the goods or services carried out.


CONSUMER GUARANTEES ACT 1993 The guarantees contained in the Consumer Guarantees Act 1993 are excluded where the Buyer acquiresgoods from Cylinder Head Supplies Ltd for the purposes of a business in terms of Section 2 and 43 of that Act.


2.1 The Buyer acknowledges that Cylinder Head Supplies Ltd  is a reseller of parts not a manufacturer and Cylinder Head Supplies Ltd has no liability for any loss, injury or damage directly or indirectly related to any product supplied by Cylinder Head Supplies Ltd .

2.2 consequential losses or associated costs will not be the responsibility of Cylinder Head Supplies Ltd.


 3.1 Payment in full is required prior to the dispatch of goods.

3.2 Where a Buyer makes a purchase or payment using a credit card, the credit card numbers and imprints are transmitted to and held by Cylinder Head Supplies Ltd at the Buyers risk.

 3.3 Cylinder Head Supplies Ltd  will not accept any liability for the use of stolen or misappropriated credit cards or credit card numbers. Charge backs resulting from authorized or unauthorized use of any credit card will not be accepted and will be treated as non payment with legal action being taken.


 4.1 Goods are to be uplifted from Cylinder Head Supplies Ltd after payment unless delivery is agreed otherwise before order or work has been done.

 4.2 Where delivery has been agreed to by Cylinder Head Supplies Ltd , all consignments will be made by freighting of Cylinder Head Supplies Ltd choosing or at Cylinder Head Supplies Ltd discretion and always at the Buyer’s cost. Cylinder Head Supplies Ltd  will not be liable for any loss suffered by the Buyer due to failure of, or delays in delivery.

 4.4 Cylinder Head Supplies Ltd  reserves the right to withhold delivery until payment has been verified. 


 5.1 Details of goods not received must be sent in writing to Cylinder Head Supplies Ltd  within two working days of delivery together with a copy of the original invoice, listing these goods. No deduction for these goods shall be made without authorization from Cylinder Head Supplies Ltd .

6.0 RISK

 6.1 The risk in the goods shall pass to the Buyer immediately upon the Buyer or the Buyers’ agent, taking possession of the goods. Uplift by a courier or other delivery agent shall constitute the Buyer taking possession. Buyers are advised to insure goods in transit.


7.1 Goods (including packaging) must be returned in a saleable condition and with a copy of the invoice. Freight charges are not refundable. Claims for incorrect goods must be lodged within 48 hours of receipt of the consignment always quoting the delivery document number and date. No deduction or set off may be made for returned goods without the written authorization of Cylinder Head Supplies Ltd .

 7.2 Returned goods will not be accepted after 14 days from date of delivery. A handling charge on returned goods of 10% of the purchase price will be charged. No returned goods will be accepted where they have been fitted or used or are in a damaged or dirty condition (including packaging). Cylinder Head Supplies Ltd  has no liability for goods that have been incorrectly ordered. The Buyer is responsible to ensure that the goods are correct and suitable prior to fitting.


 The Terms and Conditions apply to all Internet and catalogue purchases with the following additions:

10.1 Stock and prices displayed on any internet website or in any catalogue are subject to change at any time.

 10.2 In addition to the price quoted Cylinder Head Supplies Ltd will charge the Buyer freight/delivery of the product(s) ordered.

10.3 Cylinder Head Supplies Ltd  may substitute a product for an equivalent product if the initial product ordered by the Buyer is unavailable. There maybe an adjustment to the price of products after an order is made. The Buyer acknowledges this and consents to any such substitution or adjustment. Cylinder Head Supplies Ltd will make reasonable efforts to notify the Buyer of any such substitution or adjustment as soon as is practicable.

10.4 Cylinder Head Supplies Ltd  will not accept any liability for the use of stolen or misappropriated credit cards or credit card numbers.

10.5 Cylinder Head Supplies Ltd  will not be required to validate the authority of anyone claiming to be authorized make use of that account or credit card and Cylinder Head Supplies Ltd  will not be liable for any charge back resulting from authorized or unauthorized use of any credit card.

 10.6 All goods in stock from orders received via the Internet will be dispatched the next available working day to a business or residential address. No orders will be sent for collection from courier depots.


 13.1 Cylinder Head Supplies Ltd reserves the right to; amend or replace entirely these terms and conditions, without notice, at any time. Posting the new or amended terms and conditions on the Cylinder Head Supplies Ltd  internet website is notice to all Buyer’s of the changes contained therein.


 14.1 No liability will lie unless all the aforementioned conditions have been complied with.


 15.1 All disputes in relation to any dealings between Cylinder Head Supplies Ltd  and the Buyer must at first instance be dealt with by mediation or arbitration at the discretion of Cylinder Head Supplies Ltd .


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Phone: 027 33 33 303 Whangarei New Zealand

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